Returns Policy

Definition: 'Return' is defined as the action of giving back the item purchased by the Buyer to the Seller on the Furnitures N U website. Following situations may arise:

  1. Item was defective
  2. Item was damaged during the Shipping
  3. Products was / were missing
  4. Wrong item was sent by the Seller.

Return could also result in refund of money in some of the cases.

Points to be noted:

  1. We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.
  2. Buyer need to raise the refund request within 7 days from the date of payment realization. Once Buyer has raised a return request by contacting Us on our Number,
  3. Further for returns being made by Buyer to the Seller of the product, Should be "New/same" and returned with original packaging

If the product being returned is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from the Seller.

Shipping cost for returning the product shall be borne and incurred by the Seller.

Replacement

Definition: Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy with the item, reason being Damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.

Points to be noted:

  1. Buyer need to raise the replacement request within 7 days from the date of delivery of products. Once Buyer has raised a replacement request by contacting Us on Number provided on the Website. Once the replacement request has been raised, the following steps shall be followed:
    1. Buyer is asked for "Reason for Return". Among others, the following are the leading reasons:
      • Shipping was damaged
      • Item was defective
      • Item Dead on Arrival
      • Item(s) were missing
      • Wrong item sent
  2. An intimation shall be provided to Seller seeking either "approval" or "rejection" of the replacement request.
  3. In case the Seller accepts the replacement request, Buyer shall be required to return the product to the Seller and only after return of the product, Seller shall be obliged to provide the replacement product to the Buyer.

In case the Seller doesn't have the product at all, Seller can provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement.

All shipping and other replacement charges shall be borne and incurred by the Seller.

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